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Pricing and Availability

Pricing and availability indicated in the catalog, to save stocks last and are subject to change without notice.
All prices are excluding VAT, unless otherwise indicated.

Payments

Credit card.Payment by credit card is possible only after approval of the manager of the Charter.

Bank transfer in advance. At the same e-mail automatic order confirmation will be sent the details to the bank, to be made prior to shipment of goods. Payment by bank transfer must be communicated by fax or email of the accountant of the bank. The shipment of goods is only after establishing the credit of the account.

Cash. Is applied to an extra fee of 8 € on the order.

Guarantees

All products sold by Ibs srl are covered by the manufacturer's standard warranty and, for the customer who is a consumer (a person who buys goods for purposes unrelated to business or professional activity, or making a purchase order form without indicating a reference to VAT ), also from the legal warranty for defects, according to articles 128-135 Legislative Decree. n. 206/2005. To use the warranty, the customer will keep the invoice or receipt that will receive the goods.

The legal guarantee in favor of the consumer Customer covers defects, existing at the time of delivery of the goods, which are known within a year (unless otherwise stated) from the delivery of the asset.

Return of goods

Our customers can return goods purchased under the following conditions:
1) The product is damaged and the packaging is intact. In this case the shipping charges for the return of goods are the responsibility of IBS srl.

2) The product is damaged and the packaging is intact. Upon delivery, the parcel was withdrawn with the words "I accept with reserve", with the description on the delivery of the type of damage. In this case the shipping charges for the return of goods are the responsibility of IBS srl.

3) The Client wishes to exercise the right of withdrawal to the extent provided by the law in force regarding distance sales.

Customer must contact Ibs srl to the following addresses: Ibs srl, Via Alpignano 56, 10040, San Gillio (Turin), Phone 011.984.41.36, email info@ibssrl.eu, for any communication regarding the return of goods.

The goods are received faulty or damaged, Ibs srl will ship the replacement merchandise, not before. If the product is not in stock the Customer may request a replacement or money paid will cover the amount paid with products of the same value.

Ibs srl is in no way responsible for defects or damage due to transportation of products sold. The products sold by Ibs srl are new and in their original packaging.

In no event Ibs srl be liable for damages of any nature arising from the sale of products on the site.

Right of Withdrawal

Under Article. 64 D. Lgs. N. 206/2005, if the customer is a consumer (ie a person who buys goods for purposes unrelated to business or professional activity, or does the purchase by indicating on the registration form a reference VAT), is entitled to terminate the contract for any reason, without explanation and without penalty, except as described in the subsequent articles.

To exercise the right of withdrawal, the customer must send Ibs srl a notice to that effect, within ten working days from the date of receipt of goods. Such notice shall be sent, by registered letter with acknowledgment of receipt, addressed to: Ibs srl, Via Alpignano 56, 10040, San Gillio (To) or by e-mail to info@ibssrl.eu, always within that time ten working days. In this case, the withdrawal must be confirmed by the customer by sending the notice of cancellation by registered letter with acknowledgment of receipt, strictly within the next 48 hours as making the communication via e-mail.

Upon receipt of the cancellation notice by registered letter with acknowledgment of receipt, Customer Service Ibs srl will notify the customer - by e-mail - the address where to ship the goods to be returned.

The Customer must ship the product carefully packed in its original packaging, avoiding damage by adhesive labels, etc. and complete with everything in origin content, to the address. The shipping costs for returning the goods are borne by the customer. The shipment by the customer must be made by courier within ten working days of the notification to the customer, by e-mail, the address to which to ship the goods. The expedition, until the certificate of receipt by Ibs srl, is under the responsibility and risk of the customer. Upon receipt of the goods, Ibs srl will check the completeness and refund the Customer the amount of product purchased, with the exception of transport costs. Refund will be made by bank transfer to the account specified by the customer within thirty days of receipt by Ibs srl the letter of withdrawal, if the goods have been shipped by the Customer within ten working days of the notification to the customer, by e-mail, the address to which to ship. In case of payment by the Customer with electronic money through PayPal ® you will be reimbursed in accordance with the rules laid down by PayPal ®.

The withdrawal right can be exercised only with respect to the product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased (eg .: accessories, spare parts, etc.). The right of withdrawal can not be exercised in relation to products which by their nature can not be returned or are liable to deteriorate or expire rapidly. The product purchased must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories, etc.). It should be avoided in all cases the attachment of labels or tape directly on the packaging of the product. If the goods are damaged during transport, Ibs srl shall notify the Customer thereof (within five working days of receipt of the product in their stores), to allow the customer to raise timely claim against the carrier of his choice and to obtain reimbursement of the value of the product (if insured by the Customer) . Ibs srl is not liable for damage, loss or theft of products returned by uninsured shipments at the expense of the customer.

The right of withdrawal in case of lack of substantial integrity of the returned item, and by way of example in the case of: i) lack of external and / or internal packaging; ii) the absence of product components (accessories, manuals, parts, etc.); iii) damage to the product for reasons other than transportation; iv) abnormal condition. In case of forfeiture of the customer's right of cancellation, Ibs srl will return to the customer the product purchased by charging the same shipping costs. The customer can legally exercise the right of withdrawal. The request for withdrawal must be submitted in writing. The customer must send a registered letter with acknowledgment of receipt; any other means - like a phone call, a simple letter or fax - are not considered sufficient, unless it is confirmed by registered mail or as otherwise provided in this Website. In the recommended one must declare that it will exercise the right of withdrawal, indicating the property in question and the order number.

Shipments

Shipment is normally made by courier and will be delivered directly to the place specified when ordering. The compilation of the order the customer is required to verify the correctness of the data entered, which are authentic for the delivery and the issue of the tax document.

Delivery is throughout Italy and abroad, with reference to the table below for details.           
The goods are shipped as soon Ibs srl verified the payment from the customer. If the customer pays cash on delivery the goods are shipped to the order.
The parcel is delivered to the customer directly from the courier. Attached to the pack are DDT and the bill of sale.

Privacy

Pursuant to and for the purposes of art. 13 D. Lgs. N. 196/2003 is hereby given that:
a) The personal information voluntarily provided by you when completing the registration form for the formalization of requests for information on products, services, marketing promotions, events and promotional initiatives of the company, will be handled, including by means of information and computer systems for the following purposes:
1. management, statistical, commercial, promotional, advertising purposes concerning products and services Ibs srl.
b) The acquisition of personal data is optional; however, a refusal to answer or to express consent may make it impossible for the Company to comply with requests from the user.
c) The personal information you provide may be communicated and disseminated, for all the purposes listed in letter a) of this informative report, to other companies of the group they belong to IBS srl.
d) The personal information you have provided will be processed for the purposes referred to in paragraph a) of this information, including through the following methods: fax, telephone, also without operator assistance, e-mail, and other computer and / or automated communication.
e) In relation to the above treatment, the person to whom the personal data has the right at any time to obtain confirmation of the existence of such data and to know the content and origin, verify its accuracy or request 'integration or updating, or correction, in accordance with Article 7 of Legislative Decree no. n. 196/2003. According to the same article, the user has the right to request cancellation, transformation into anonymous form or blocking of data concerning him, even to the scope of the collection or for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication.
f) The owner of the processing of personal data is Ibs srl.
g) The personal information you provide will be kept in the offices of the company IBS srl, Via Alpignano 56, 10040 San Gillio (Turin), info@ibssrl.eu.
i) The personal information you provide may be transferred abroad, within the European Union, in accordance with and within the limits of art. 42 of Legislative Decree. N. 196/2003. Personal data may be transferred abroad in countries outside the EU framework and in accordance with art. 44 letter. b) of Legislative Decree no. n. 196/2003. In this regard it is clarified that Ibs srl can operate solely with subjects that have adhered to the Safe Harbor Principles concerning confidentiality agreement (safe harbor).
l) For any request for information and / or assistance, please talk to the company Ibs srl, Via Alpignano 56, 10040 San Gillio (Turin), info@ibssrl.eu.